1. Controllers of Personal Information
ZOH LTD is the data controller responsible for the personal information collected and processed via our services.
If you have any questions about how we process your personal data, please contact us at:
- Address: 1575b London Road, London, England, SW16 4AA
- Email: info@zohltd.co.uk
2. What Personal Information We Collect
We collect personal information to provide and improve our products and services. This includes:
- Name, contact details, and delivery address
- Payment and transaction details
- Browsing data, cookies, and device identifiers
3. How and Why We Use Your Information
We process your data for the following purposes:
a. Order Fulfilment & Delivery
To process orders, deliver products/services, and communicate with you about your purchases. Legal basis: Contractual obligation.
b. Service Improvement
To troubleshoot, enhance performance, and fix errors. Legal basis: Consent, Contract, Legitimate interest.
c. Personalisation & Recommendations
To tailor your experience and suggest products/services. Legal basis: Consent, Contract, Legitimate interest.
d. Legal Compliance
To fulfil obligations under the law.
e. Communication
To reach you via email, chat, or phone about your account or orders. Legal basis: Consent, Contract, Legitimate interest.
f. Advertising
To display personalised ads. Legal basis: Consent or Legitimate interest.
g. Fraud & Risk Management
To detect fraud and manage credit risk.
h. Consent-Based Processing
For any other purpose clearly explained when seeking your consent.
4. Cookies and Similar Technologies
Our website uses cookies to improve your experience and site performance. Cookies are small files stored on your browser or device.
Types of cookies we use:
- Strictly necessary: Enable basic functions like shopping cart or login
- Performance: Track usage to help us improve
- Functionality: Remember your preferences (e.g. language, location)
- Targeting: Personalise advertising based on browsing behaviour
5. Third-Party Service Providers
We may share your data with trusted service providers who perform essential tasks, such as:
- Payment processing
- Order fulfilment & delivery
- Marketing support
- Data analysis
- Customer service
They only have access to the information needed to perform their duties and are obligated to handle it securely and legally.
6. Business Transfers
If ZOH LTD is sold or merges with another business, customer data may be transferred as part of the transaction, under the same privacy commitments.
7. Legal Disclosures
We may disclose personal information if required by law or to protect ZOH LTD, its users, or others (e.g., for fraud prevention).
8. Data Security
We use encryption, secure servers, and PCI DSS standards for handling credit card information. Physical, electronic, and procedural safeguards are in place to protect your data. Verification may be required before disclosing personal data.
9. Data Retention
We retain your data for 2 years, unless a longer retention is required by law.
10. Your Rights Under Data Protection Law
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data in certain circumstances
- Restrict how we process your data
- Object to data processing
- Port your data to another service
We respond within one month. No fee is required to exercise these rights.
To submit a request, contact us at:
- Address: ZOH LTD, 1575b London Road, London, England, SW16 4AA
11. Complaints
If you have concerns about how we handle your data, you can file a complaint by writing to:
- Address: ZOH LTD, Unit 14 Segro Park Deptford, London, SE8 5HY