We comply with all legal requirements to supply products as described on our website. If your item is faulty, damaged, or incorrect, please let us know within 14 days of delivery.
To report an issue:
- Use the contact form on www.zohltd.co.uk, or
- Email us at info@zohltd.co.uk
Please include:
- A brief description of the issue
- Whether you prefer a replacement or a refund
- Photo/video evidence of the fault
If confirmed faulty or misdescribed, we will:
- Send you a pre-paid return label
- Arrange a replacement or refund once we receive the item
During December, we offer an extended returns period (from 1st–31st December) to accommodate Christmas gifts.
You’ll receive automatic updates throughout the return process.